e3 Consulting

Seminars

At e3 we understand that no two businesses are alike. However, there are tools that can help any business achieve better results in the areas of Service, Information or Process.

e3 Consulting











e3 Consulting
As such, we host a series of seminars aimed at giving attendees useful techniques and tools they can quickly implement to improve their business.

e3 seminars are intended for the small business owner or upper-level manager who wants to understand more about Competitive Excellence and some of its driving principles.
  • The e3 Model - An Overview of Competitive Excellence
  • Understanding Process
  • Measuring Processes
  • The Essentials of Process Mapping (Prerequisite: Understanding Process)
  • Advanced Process Mapping (Prerequisite: The Essentials of Process Mapping)
  • Brainstorming for Success
  • Survey Your Customer
  • Advanced Survey Techniques (Prerequisite: Survey Your Customer)
  • Process Improvement – The Six Sigma Methodology
  • The ‘ACT’ of Service Excellence
  • How to NOT be an Enabling Leader
  • Foundations of Leadership – An Overview
  • Linking Employee Attitudes to Company Objectives (For Leaders and Managers ONLY)
  • The Role of Data – Reporting vs. Analytics
  • Dive into Data (Prerequisite: The Role of Data – Reporting vs. Analytics)

Process Excellence    Service Excellence    Information Excellence

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